Last updated: 9 October 2026
Welcome to The Luxe Lady. These Terms & Conditions govern your use of theluxelady.in and purchases made through our website. By accessing the website or placing an order, you agree to these terms.
1. Store Information
The Luxe Lady is an online fashion and accessories store based in Surat, Gujarat, India.
Grievance Officer: Aakil Shaikh
Designation: Owner and Grievance Officer
Email: sales.theluxelady@gmail.com
WhatsApp: +91 78598 45354
Business location: Surat, Gujarat, India
We aim to acknowledge customer complaints within 48 hours and resolve them within one month, as required under applicable Indian law.
2. Products and Descriptions
We make reasonable efforts to display product photographs, colours, descriptions, specifications and prices accurately.
However, colours may appear slightly different because of lighting, photography and individual screen settings. Minor variations in packaging or appearance may also occur without affecting the product’s basic quality or purpose.
Product availability is subject to stock. We may correct genuine errors in product information or pricing before accepting an order.
3. Prices and Payments
All prices are displayed in Indian Rupees unless stated otherwise.
The final amount, including any applicable shipping charges, discounts or taxes, will be shown during checkout.
Online payments may be processed securely through third-party payment providers such as Razorpay. The Luxe Lady does not directly store complete debit-card, credit-card or UPI credentials.
4. Cash on Delivery
Cash on Delivery may be available for selected products, locations or customers.
Where Cash on Delivery is offered, a ₹100 advance payment may be required to confirm the order. The remaining amount must be paid to the delivery partner at the time of delivery.
Cash on Delivery availability may be restricted based on serviceability, previous order history or other reasonable verification requirements.
5. Order Confirmation and Acceptance
Receiving an order confirmation does not always mean that the order has been finally accepted.
We may contact you to verify your name, address, telephone number or order details. We may cancel an order if:
- The product is unavailable.
- The delivery address is incomplete or unserviceable.
- Payment verification fails.
- The order appears fraudulent or incorrect.
- There is a genuine pricing or technical error.
If we cancel a prepaid order, the amount paid will be returned through the original payment method, subject to normal banking and payment-processing timelines.
6. Order Cancellation
To request cancellation, contact us as soon as possible before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. Any applicable treatment of a Cash on Delivery advance will be communicated transparently and handled according to applicable law.
7. Shipping and Delivery
Orders are usually delivered within 3–4 working days after dispatch. This is an estimate and not a guaranteed delivery date.
Delivery may be delayed because of weather, public holidays, courier disruptions, incorrect addresses, remote locations or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and an active telephone number.
8. Open-Box Delivery
The Luxe Lady currently does not provide open-box delivery.
Customers should accept the parcel and record a clear, continuous unboxing video before opening or removing the product packaging. This may help us examine claims involving an incorrect, damaged or missing product.
9. Returns, Refunds and Exchanges
We do not accept returns or provide refunds for change-of-mind purchases, personal preference, minor colour variation or an incorrect product selected by the customer.
An exchange may be considered when:
- The product is unused and unworn.
- The product remains in its original condition.
- The original packaging and accessories are included.
- The customer contacts us before returning the product.
- The product passes our inspection.
After receiving approval, the customer must courier the product to the address provided by us. Return courier charges are generally the customer’s responsibility. After inspection, the customer may select another available product, subject to any price difference and availability.
If you receive a product that is incorrect, damaged or defective, contact us promptly with your order details and supporting photographs or video. We will review the matter and provide an appropriate resolution.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
10. Refused and Undelivered Orders
Customers must provide accurate contact and delivery information and cooperate with reasonable delivery attempts.
Repeated refusal of confirmed Cash on Delivery orders, unreachable telephone numbers or intentionally incorrect addresses may result in future Cash on Delivery orders being restricted.
11. Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to interfere with the website’s security or operation.
- Submit false information or impersonate another person.
- Copy or misuse website content without permission.
- Place fraudulent, automated or intentionally false orders.
We may restrict access or cancel orders when misuse is reasonably suspected.
12. Intellectual Property
The website’s original text, graphics, layout, branding and other original content belong to The Luxe Lady or their respective rights holders.
You may not reproduce, distribute or commercially use our original website content without prior written permission.
13. Third-Party Services
Our website may use third-party services for payment processing, delivery, analytics, communication or other functions.
Those services may operate under their own terms and privacy policies. We are not responsible for interruptions caused solely by third-party systems outside our reasonable control.
14. Limitation of Liability
To the maximum extent permitted by law, The Luxe Lady will not be liable for indirect or consequential loss arising from website use, delivery delays outside our reasonable control or misuse of a product.
Our liability will not be excluded or restricted where doing so would be unlawful, including applicable consumer rights and product-liability obligations.
15. Privacy
Personal information is handled according to our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.
16. Changes to These Terms
We may update these Terms & Conditions when our services, policies or legal obligations change.
The latest version and revision date will be displayed on this page. Changes will apply from the date they are published and will not improperly remove rights that have already arisen under an accepted order.
17. Governing Law
These Terms & Conditions are governed by the laws of India.
Disputes will be subject to the appropriate courts and consumer authorities under applicable law. Nothing in this section restricts a consumer’s right to approach a legally competent Consumer Commission or other authority.
18. Contact Us
For questions, complaints or order assistance, contact:
The Luxe Lady
Email: sales.theluxelady@gmail.com
WhatsApp: +91 78598 45354
Location: Surat, Gujarat, India
