Last updated: 9 October 2026
Who We Are
The Luxe Lady operates the website https://theluxelady.in. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the choices available to you.
Information We Collect
When you browse our website, contact us, create an account, or place an order, we may collect:
• Your name
• Phone number and email address
• Billing and delivery address
• Order details and purchase history
• Payment status and transaction reference
• Messages or information you send through our website, WhatsApp, email, or customer support
• Technical information such as your IP address, browser type, device information, and essential cookie data
Payment Information
Online payments are processed securely through third-party payment providers such as Razorpay. We do not directly store your complete card number, UPI PIN, CVV, or banking credentials. Payment providers process this information according to their own privacy policies and security practices.
How We Use Your Information
We use your information to:
• Confirm, process, and deliver your orders
• Collect advance or full payments
• Provide order and delivery updates
• Respond to questions and customer-support requests
• Arrange exchanges where applicable
• Prevent fraudulent or unauthorized transactions
• Maintain order, payment, and accounting records
• Improve our website and shopping experience
• Comply with applicable legal requirements
How We Share Information
We share personal information only when reasonably necessary to operate our store. This may include sharing information with:
• Payment gateways and financial-service providers
• Courier, shipping, and delivery partners
• Website hosting and technical-service providers
• Customer-support and communication services
• Government authorities when disclosure is legally required
We do not sell or rent your personal information to third parties.
Cookies
Our website may use essential cookies to keep the shopping cart working, remember account sessions, process checkout, maintain security, and improve website performance. Your browser allows you to block or delete cookies, but some store features may not function correctly without essential cookies.
Data Retention
We retain order and customer information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations. Information that is no longer required may be deleted or anonymized.
Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no website, internet connection, or electronic-storage system can be guaranteed to be completely secure.
Your Choices and Rights
You may contact us to:
• Ask what personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information that is no longer required, subject to legal and business record obligations
• Withdraw consent for optional communications
• Raise a question or complaint about how your information is handled
Withdrawing consent does not affect processing already completed lawfully. We may still retain information when required to complete an existing order, protect legal rights, prevent fraud, or comply with applicable law.
Children’s Privacy
Our website is intended for customers who can legally enter into a purchase. Individuals under 18 should use the website and place orders only with the involvement and consent of a parent or legal guardian.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties. Their handling of personal information is governed by their respective privacy policies, which we encourage you to review.
Changes to This Policy
We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version and revision date will be displayed on this page.
Contact Us
For privacy questions, correction or deletion requests, consent withdrawal, or complaints, contact:
The Luxe Lady
Surat, Gujarat, India
Email: sales.theluxelady@gmail.com