Frequently Asked Questions
What products does The Luxe Lady sell?
We offer watches, sunglasses, footwear, clothing, accessories, new arrivals and best-selling styles.
Which payment methods are available?
We accept secure prepaid payments through Razorpay. If Cash on Delivery is available for your order, a ₹100 advance payment is required and the remaining amount is paid at delivery.
How long does delivery usually take?
Orders are usually delivered within 3–4 working days after dispatch. Delivery may take slightly longer for remote locations, public holidays or unexpected courier delays.
Can I return or exchange my order?
Returns and refunds are not available. Exchanges are accepted for unused products in their original condition and packaging. Contact us before sending the product back. Customers must courier it to our address at their own cost; after inspection, they may select another available product.
How can I track my order?
Visit our Track Order page and enter your Order ID and billing email. After dispatch, tracking details may also be shared through WhatsApp or email.
Do you provide open-box delivery?
No. Open-box delivery is not available. Parcels must be accepted and paid for according to the selected payment method before opening.